Mass Tort Marketing Agency

Refund Policy

Last updated: July 2026

1. Overview

This Refund Policy applies to services purchased from Mass Tort Marketing Agency LLC ("Mass Tort Marketing Agency," "we," "us"), including mass tort and personal injury lead generation, plaintiff acquisition, SEO, paid advertising management, and intake services. It should be read together with our Terms of Use, which governs the Lead Commitment terms of your engagement.

2. Billing Model

Services are billed on a recurring monthly retainer or invoice basis tied to a Commitment Period, as described in Section 5 of our Terms of Use. Charges cover work performed and leads delivered during the applicable billing period, not a fixed quantity of deliverables purchased in advance. By authorizing recurring billing, you agree to be charged automatically at the start of each billing cycle until the engagement is cancelled in accordance with Section 4 below.

3. No Refunds for Services Rendered

Because our services involve campaign setup, media spend, claimant screening, and active lead delivery that begin immediately upon payment, fees for a billing period in which work has been performed or leads have been delivered are non-refundable. This includes but is not limited to:

  • Monthly retainer or campaign management fees for a period already in progress
  • Third-party advertising spend already committed to media platforms on your behalf
  • Leads, live transfers, or intake activity already delivered
  • Setup, onboarding, or campaign build fees once work has begun

4. Cancellation & Non-Renewal

You may cancel future billing at any time by providing written notice to support@masstortmarketingagency.com. Consistent with Section 5.4 of our Terms of Use, engagements auto-renew monthly after the initial Commitment Period unless you provide at least 30 days' written notice prior to your next billing date. Cancellation stops future charges; it does not refund charges already billed for the current or prior periods.

5. No Guarantee of Lead Volume

As stated in Section 5.5 of our Terms of Use, Mass Tort Marketing Agency provides leads on a commercially-reasonable-efforts basis and makes no warranty of a specific lead volume, lead quality, or case outcome. Underperformance relative to expectations is addressed through the Delivery & True-Up and Market-Volume Amendment provisions of the Terms of Use, not through a refund of fees for periods already billed.

6. Eligible Refund Circumstances

We will issue a full or partial refund only in the following circumstances, at our discretion after review:

  • Billing error: You were charged an incorrect amount, charged twice for the same billing period, or charged after a timely, confirmed cancellation.
  • Non-delivery: We failed to begin any work or deliver any leads for a billing period through our own fault, and no third-party media spend was committed on your behalf.
  • Unauthorized charge: The charge was not authorized by you or an authorized signer on the account.

Refund requests must be submitted within 30 days of the charge date. Approved refunds are returned to the original payment method within 5–10 business days.

7. How to Request a Refund

Email support@masstortmarketingagency.com with your account name, invoice number or charge date, and the reason for your request. We will confirm receipt within 2 business days and respond with a determination within 10 business days.

8. Billing Disputes & Chargebacks

If you believe a charge is incorrect, please contact us first at support@masstortmarketingagency.com before initiating a dispute or chargeback with your bank or card issuer. Most billing concerns can be resolved directly and faster than a chargeback process. Initiating a chargeback for a charge covering services already rendered, in lieu of contacting us, may result in suspension of active campaigns pending resolution.

9. Governing Law & Disputes

This Refund Policy is governed by California law and is subject to the Dispute Resolution and Class Action Waiver provisions in Sections 20–21 of our Terms of Use.

10. Contact Information

Mass Tort Marketing Agency
Email: support@masstortmarketingagency.com
Phone: (909) 353-1789